What is Textify SMS Pro? +
Textify SMS Pro is a bulk SMS platform for Ghanaian businesses. From one simple dashboard you can send personalised text messages to thousands of customers at once, using your own verified Sender ID, and track delivery in real time.
How do I get started? +
Click Get started, create your account, and top up your wallet. We'll guide you through registering your Sender ID. Once that's approved, you can upload your contacts and send your first campaign.
What is a Sender ID and how do I get one? +
A Sender ID is the name your customers see as the sender of your SMS — for example, your business name instead of a phone number. In Ghana, Sender IDs must be registered and approved by the networks (an NCA requirement). We handle the registration for you; approval usually takes a few working days.
How much does it cost? +
You only pay for the messages you send — there's no monthly subscription. Pricing depends on your volume. Contact us and we'll share a rate that fits your needs and get you set up.
How do I pay for credits? +
You top up your wallet directly in the dashboard using Mobile Money (MTN, Telecel, AirtelTigo) or a bank card. Credits are added instantly and each message you send deducts from your balance.
How long does it take for my top-up to reflect? +
Top-ups are usually instant. If a payment succeeds but your balance hasn't updated within a few minutes, contact us with your transaction reference and we'll sort it out quickly.
How many characters is one SMS? +
A single SMS holds up to 160 characters. If your message is longer, it's automatically split and sent as multiple parts (about 153 characters each), and charged per part. Using emojis or special symbols reduces the limit to 70 characters per part, so plain text stretches your credits further.
Can I schedule messages to send later? +
Yes. You can schedule any campaign for a future date and time — perfect for birthday wishes, holiday greetings, payment reminders and event notices. They'll go out automatically even if you're offline.
Can I personalise messages with each customer's name? +
Absolutely. Add a name column to your contact list and insert it into your message, and each recipient receives a text addressed to them personally.
Is there a limit on how many messages I can send? +
No practical limit — you can send from one message to hundreds of thousands. The only limit is your available wallet balance.
When can I send promotional messages? +
To comply with NCA rules, promotional and marketing messages are sent within permitted hours (currently 08:00–19:00 Ghana time). Transactional and service messages — like OTPs or order updates — can generally be sent at any time.
What happens if a message isn't delivered? +
Delivery can fail if a number is invalid, switched off, out of coverage, or on Do-Not-Disturb. Your live delivery report shows the status of every message. Where a failure is proven to be our fault, we'll re-credit the affected messages.
Is my customer data safe? +
Yes. Your contact lists belong to you — we never sell them or use them for our own marketing. We protect your data with encryption and access controls. See our Privacy Policy for full details.
Do you support international SMS? +
Our focus is reliable delivery across Ghana's networks. If you need to reach numbers outside Ghana, contact us and we'll advise on what's possible.
How do I get help? +
Reach us any time by email at info@textifysmspro.com or by phone / WhatsApp on +233 20 110 6106. We're a local team and respond quickly.