Last updated: 8 August 2026
These Terms & Conditions ("Terms") govern your access to and use of the Textify SMS Pro platform, website and related services (together, the "Service"), operated by Textify SMS Pro ("we", "us", "our"). By creating an account, topping up credit, or sending messages through the Service, you ("you", "the Customer") agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
Textify SMS Pro provides a bulk messaging platform that allows registered users to send SMS and related messages to recipients through connected mobile networks and aggregators. We provide the platform, sender-ID management, delivery reporting and wallet/credit management. We do not create the content of your messages, and we are not the author or sender of the content you transmit.
2. Eligibility & accounts
- You must be at least 18 years old and legally able to enter into a contract.
- You must provide accurate registration details and keep them up to date.
- You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.
- You must notify us immediately at info@textifysmspro.com if you suspect any unauthorised use of your account.
3. Sender IDs & regulatory compliance
Ghana's National Communications Authority (NCA) and the mobile networks require that Sender IDs and promotional messaging follow specific rules. By using the Service you agree that:
- All Sender IDs must be registered and approved before use. We may refuse or suspend any Sender ID that is not approved, is misleading, or impersonates another brand.
- Promotional and marketing messages will only be sent within the permitted hours (currently 08:00–19:00 Ghana time) or such other window as the regulator requires. Transactional/service messages may be sent at other times where permitted.
- You will comply with all applicable laws, NCA directives and network rules relating to electronic communications and data protection.
4. Acceptable use
You agree that you will not use the Service to send messages that:
- Are unsolicited spam sent to recipients who have not consented to receive them.
- Are fraudulent, deceptive, or promote scams, phishing, or "get-rich-quick" schemes.
- Are unlawful, defamatory, obscene, threatening, harassing, or that incite violence or hatred.
- Promote illegal goods or services, or infringe any third party's intellectual property or privacy rights.
- Contain political content in breach of applicable election or communication regulations.
You are solely responsible for the content of every message you send and for ensuring you have the recipient's consent to contact them. We may monitor usage and suspend or terminate accounts that breach this section, without refund.
5. Credits, payment & billing
- The Service operates on a prepaid credit ("wallet") basis. You buy credits in advance and each message sent deducts credits at the applicable rate.
- A single SMS is limited to 160 characters (or 70 characters where special/emoji characters are used). Longer messages are split into multiple parts and are charged per part.
- Prices and rates may change. Any change will apply to purchases made after the change takes effect.
- Payments are processed through third-party payment providers (e.g. Mobile Money and card gateways). We are not responsible for the acts or omissions of those providers.
- Credits reflect the network capacity we purchase on your behalf and are not a bank deposit or e-money.
6. Refunds
- Credits are generally non-refundable once purchased. Messages that have been submitted to the networks — whether delivered or not — are consumed and are not refundable.
- Where a message fails due to a proven fault on our side (and not due to an invalid number, a barred recipient, a network outage or content rejection), the corresponding credits may be re-credited to your wallet at our discretion.
- Unused wallet balances may be forfeited if an account is closed for breach of these Terms.
7. Delivery
We use reasonable efforts to deliver your messages promptly, but delivery depends on the mobile networks and factors outside our control (recipient phone switched off, out of coverage, number invalid, DND settings, network congestion). We do not guarantee delivery of any specific message and are not liable for non-delivery.
8. Data protection & privacy
Your use of the Service is also governed by our Privacy Policy. You confirm that any personal data (such as phone numbers) you upload was collected lawfully and that you have the right to use it to contact those individuals. You act as the data controller for your contact lists; we process that data on your behalf in order to deliver the Service.
9. Service availability
We aim to keep the Service available at all times but may occasionally suspend it for maintenance, upgrades, or reasons beyond our control. We will try to give reasonable notice of planned downtime.
10. Suspension & termination
We may suspend or terminate your account immediately if you breach these Terms, misuse the Service, fail to pay, or where required by law or a regulator. You may close your account at any time by contacting us.
11. Limitation of liability
To the fullest extent permitted by law, the Service is provided "as is". We are not liable for indirect, incidental or consequential loss, loss of profits, business, goodwill or data. Our total liability arising out of or in connection with the Service will not exceed the amount of credits you purchased in the three (3) months before the event giving rise to the claim.
12. Indemnity
You agree to indemnify and hold us harmless from any claim, loss, or expense (including legal fees) arising from your use of the Service, the content of your messages, or your breach of these Terms or of any law.
13. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new "last updated" date. Continued use of the Service after changes means you accept the revised Terms.
14. Governing law
These Terms are governed by the laws of the Republic of Ghana, and any dispute will be subject to the exclusive jurisdiction of the courts of Ghana.
15. Contact us
Questions about these Terms? Contact us at:
- Email: info@textifysmspro.com
- Phone / WhatsApp: +233 20 110 6106